Terms and Conditions
Below Terms and Conditions apply to the use of our website www.trendyflooring.co.uk, as well as to browsing products and services available through this website. By using this website you are agreeing to all of these Terms and Conditions and you are acknowledging that these Terms and Conditions may be updated by us from time to time.
1. Payment Information
When you place an order to buy goods through this website or with our sales team, payment must be received in full before goods are released for delivery. We do not accept liabilities for any charges applied by banks for bank transfer services. We will send you an email confirmation that your order has been placed and payment has been processed. You can choose to make payment in many different ways: by debit card, credit card or via PayPal.
2. Delivery Information
Please refer to the table below about available delivery options and charges.
|Delivery Option||Price||Delivery Service|
|Standard delivery 1-3 packs||£17.99 excl.VAT||Delivery made on a weekday 8am - 6pm|
|Standard delivery 4+ packs||£34.16 excl. VAT||Delivery made on a weekday 8am - 6pm|
|Standard delivery on orders over £499 excl.VAT||£49.99 excl.VAT||delivery made on a weekday 8am - 6pm|
|Saturday delivery||£50.83 excl. VAT||Delivery made on a Saturday between 8am - 6pm|
We aim to dispatch your order on the next day as order has been placed, with delivery time 2-3 working days to reach your specified delivery address. Delivery times are between 8.00am until 6.00pm, and goods will be delivered by van or lorry, depending on the size of your order. Where possible, we will advise you at the time of order of approximate delivery lead times, exceptions may apply. No liability can be accepted for costs caused by late deliveries or for any other reason. We are strongly advice not to book installers until all of your goods have been received and checked.
Goods will only be delivered to the front of the agreed delivery address or to the kerb side. It is important therefore to arrange for adequate help at your time of delivery. At least one person will be required to receive and help to move the goods. When you place an order, it is important that you state all necessary requirements and restrictions that may affect your delivery. Unless stated otherwise, it will be assumed that the delivery address will be fully accessible.
All deliveries must be signed for.
It is important to check the packaging for any visual damage to the goods and sign for your order on arrival.
If you received damaged goods or there are missing items, please make sure it is noted on the delivery paperwork. No claims for damaged or missing items can be made after the courier has left the delivery address, unless they have been noted and signed for as damaged or missing. All claims must be made within 7 days of receipt of goods.
If your order arrives as arranged but we are unable to deliver because there is nobody at home, there is inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is an £70.00 incl. VAT.
3. Return and Cancellation Policy
If you are not completely satisfied with the goods, you may return or exchange them for the full refund, subject to conditions of this policy.
If you wish to cancel your order, which has not been delivered yet, please contact our Customer Service Team 24 hours before delivery date and we will update your order details and process refund.
If you wish return part/ whole of your order or exchange the goods you can do so within the 14 days from delivery date, subject to restocking fee 25%. Returning goods must be in new conditions, complete and unused. You must return the goods to us at your own expense. Please note the goods are your responsibility until they reach our warehouse, and you must ensure that they are packed adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this result in damage or deterioration, we will charge accordingly.
All returns must be accompanied by a valid returns authorisation number which can be obtained from our office. Please download and complete this form to request a returns authorisation number. You will need to return the goods back to us via your chosen courier and must be returned to:
- Goods In:
- F.A.O. Warehouse Manager,
- Trendy Flooring
- 2 Oasthouse Way,
- BR5 3PT
Customer service contact:
Please note - the above returns policy do not apply to bespoke products, those products made to your specifications or any products that are cut from a rolls to your required measurements.
4. Click and Collect
If you are located near our store in Orpington, you might be interested in using our Click and Collect service. It’s easy, convenient and you don't pay delivery charges.
Browse products on our website to find what you are looking for today, choose reserve on checkout and pick it up at a time that is convenient for you. Once your order is placed, we will send you an email confirmation with your Order Number. Please bring it to the store, when you come to collect your goods. All orders placed online are usually available for collection within 2 working days. Please note, depending on size of your order, some items might require longer lead time, before become available for collection. Most flooring finishing products and adhesive are available for collection on the next day. We will send you confirmation email as soon as your order is available for collection. We hope you will find it convenient to use our Click and Collect service and hope to see you in our store soon.
- Our address:
- Trendy Flooring,
- 2 Oasthouse Way,
- BR5 3PT
Please note - Click and Collect service is not available for bespoke products or those made to your specifications.
5. Products Warranty
Products on our website comes with manufacturer's guarantee. Please contact our customer service team to request copy of manufacturer's guarantee terms for the product of your interest.
Trendy Flooring are committed to protect and respect the privacy of our customers and site visitors. This policy sets out the basis of what information we collect, how we collect it and under what circumstances we use it. Please read the following carefully, as by visiting our website, you are accepting the practices described in this Policy. For the purpose of the Data Protection Act 1998, the data controller is Giant Floors Limited, t/a Trendy Flooring, 1 Bromley Lane, Chislehurst, BR7 6HL.
Information we collect
We collect and store information that you enter on www.trendyflooring.co.uk , when placing an order online or provide to our Customer Service Team, when placing an order over the phone. When you place an order or open an account, we collect and store following information: name, billing address, shipping address, e-mail address and telephone number.
Uses made of the information
We use information held about you for the purpose and in order: To carry out our obligations arising from any contracts entered into between you and us. To provide you with information, products or services that you request from us or which we feel might be in your interest, where you have consented to be contacted for such purposes. To notify you about changes to our service, where appropriate.
Disclosure of your information
We are committed to protect and respect the privacy of our customers and will not disclose or share your personal information with other third party, except in circumstances described below: In the event where it is a necessary part of providing a service to you - e.g. arranging for a product to be delivered to you or when you use our fitting services. When you permit us to disclose your personal data for marketing purpose at the time of registering or opening an account with us. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Giant Floors Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Under The Data Protection Act you have the right to access information we hold about you. And each access request is subject to a fee of £15 to meet our admin costs in providing you with this information. You have the right to ask us not to process and store your personal information for marketing purposes. Before you submit your personal information to us, we will usually inform you, if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org. Our site may, from time to time, contain links to and from other websites. If you follow a link to any other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
This website and its content is copyright of Trendy Flooring, trading name of Giant Floors Ltd - © 2018. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: You may copy, print or download materials and information from this website for your personal and non-commercial use only. You may not, except with express written permission of Giant Floors Ltd, distribute or commercially exploit the material and content of this website.